# Every question about oxio, answered honestly. We pulled together the questions people actually ask before and after switching — sourced from oxio's own help center and from what tripped us up the first time. Use code TRYOXIO when you're ready. ## Getting Started ### How long does it take to get oxio internet up and running? Usually just a few days. If you're doing a self-install, your equipment ships fast and you're online the same day it arrives — most people are set up in under 20 minutes. If a technician visit is needed, oxio schedules it and walks you through timing during signup. ### How does installation actually work — do I need a technician? For most addresses, it's self-install: plug in the modem, follow the app, done. No technician, no waiting around for a four-hour window. oxio checks your line during signup and tells you upfront if your address needs a professional install instead — either way, the install itself is free. ### When should I actually cancel my current provider? Not yet — wait. Order oxio, get your equipment, confirm everything's working, then cancel your old provider. Cancelling early just means a gap with no internet if anything about the switch takes longer than expected. It's a one-day overlap on your bill at most, and it's worth it. ### Does oxio cancel my old provider for me? No — that part's on you, and it's better that way. Cancelling your old service yourself means you control the timing and can confirm oxio is working first. It's usually a five-minute call or a form on their site. ### Will I lose my old email address if I switch? If it's an @bell.net, @rogers.com, or similar ISP-branded address, yes — that email belongs to the provider, not you, and it stops working once you cancel. Set up a Gmail or Outlook address before you switch if you haven't already, and forward anything important. ### What is oxio's 60-day guarantee? If oxio isn't working out in the first 60 days, you can walk away — no penalty. It's the kind of thing you only need once, but it means signing up isn't a leap of faith. ### Are there activation, shipping, or equipment fees? No. Shipping, activation, and the Wi-Fi equipment are included in the price you're quoted. Nothing extra shows up on the first bill that wasn't in the number you agreed to. ### How do I actually use a referral or promo code when signing up? There's a field for it right on the signup form — drop in TRYOXIO before you finish checkout. It has to be entered at signup; it can't be applied after the fact once you're already a customer, so don't skip it. ### Does oxio offer a tax exemption for First Nations customers? Yes — if you qualify for point-of-sale tax exemption under your status, oxio can apply it. Reach out to support with your documentation before or right after signup and they'll handle the paperwork on their end. ## Internet ### How much internet speed do I actually need? For one or two people streaming and browsing, 120 Mbps covers it comfortably. A household of three to five people working from home and streaming on multiple devices is more comfortable at 400 Mbps. Serious uploads — content creation, large file transfers, a house full of devices gaming at once — is when 1 Gbps starts to matter. Most households never come close to maxing out 400 Mbps. ### Is oxio internet actually reliable? It runs on the same physical cable network as the major providers in your area — oxio doesn't operate its own separate lines. So the reliability is essentially the same; what's different is the price and who picks up when something's wrong. ### Can I use my own modem or router instead of oxio's? You can bring your own router in most cases, but the modem itself typically needs to be oxio's — it's how the connection authenticates on the network. If you've got a mesh system or a router you like, you can usually run it in bridge mode behind oxio's equipment. ### Does oxio block VPNs, ports, or gaming traffic? No throttling, no blocked ports, no VPN restrictions. Since it's the same underlying network as the big providers, gaming latency and ping are essentially identical too — the connection itself doesn't change, just who's billing you for it. ### What Wi-Fi equipment comes with the plan, and does the band matter? A dual-band router is included at no extra cost — 2.4GHz for range (walls, distance, older devices) and 5GHz for speed at closer range. Most modern devices switch between them automatically, so you don't usually have to think about it unless you're troubleshooting a dead spot. ### Can I get a static public IP address? It's not a standard feature on residential plans — most people don't need one day to day. If you're running something that specifically requires it, like self-hosting or a remote access setup, check directly with oxio support about availability for your account. ## Client Portal ### How does the referral program actually work? Once you're an oxio customer, you get your own referral code to share. Everyone who signs up with it gets their first month free — and so do you, as a bill credit. That's exactly the system this site is built around: TRYOXIO is that kind of code. ### What if I can't log into my account? Password reset is self-serve from the login screen — you'll get a reset link by email. If the account itself won't load or something looks wrong beyond a forgotten password, that's when it's worth messaging support directly instead of guessing. ### How do I change my plan or speed? It's a self-serve change in the client portal — pick the new plan, confirm, done. No phone call required, and it usually takes effect on your next billing cycle rather than mid-month. ### How do I update my contact info or move to a new address? Both are handled in the client portal. A move is really a new signup at the new address paired with a cancellation at the old one — oxio walks you through the timing so you're not paying for two places at once. ### Can I set up automatic payments? Yes, and most people do — add a card or bank account once in the portal and your bill is paid automatically every cycle. You still get an email with the invoice beforehand, so nothing charges you by surprise. ## Billing ### What payment methods does oxio accept? Credit card, debit card, or bank transfer — whichever you set up in the client portal. No cheques, no cash, no cryptocurrency. ### Do I need a credit card to sign up? You need a valid credit or debit card to complete signup — it's how the account gets verified and billed. A prepaid card generally won't work for this. ### How do I actually read my oxio invoice? It's short by design — the plan price, any add-ons if you have them, and taxes. That's it. No line-item modem rental fee, no random network-access charge buried at the bottom. If a number on it doesn't make sense, support can walk you through it fast. ### What happens if I miss a payment? You'll get a notice and a chance to update your payment method or pay the balance directly before anything drastic happens. It's not instant disconnection — but still worth handling quickly, since a lapsed payment method is the most common reason this comes up in the first place. ### Can I get a paper bill instead of email? Digital is the default, but paper billing is available on request through support if you need it. Just know it's not the norm — most of oxio's low overhead comes from staying digital-first across the board. ## Unsubscribing ### How do I actually cancel oxio? It's self-serve through the client portal, or a quick message to support if you'd rather talk it through. No retention department trying to talk you out of it, no callback queue — you confirm the date and that's it. ### Can I pause my service instead of cancelling outright? Yes — if you're heading out for the season (a lot of snowbirds use this), you can suspend service for up to six months instead of cancelling. You keep your price, skip returning the equipment, and reactivate whenever you're back. ### Is there a cancellation fee or a contract to break? No contract, no cancellation fee, no fine print about early termination charges. That's true from day one — not just something offered on request. ## Got what you needed? That's the real list — the stuff people actually ask, not what looks good in a knowledge base. Still unclear on something? Reach out to oxio support directly. Otherwise, TRYOXIO is sitting right there. --- Referral code: **TRYOXIO** — [Get your free month](https://order.oxio.ca/?referral=TRYOXIO)