Fast and reliable internet with Oxio

Oxio offers its internet services in several Canadian provinces, including Quebec, Ontario, Alberta, British Columbia, and other regions. Exact availability depends on your postal code. You can check if the service is available at your address directly on the Oxio website.

After you sign up, Oxio will send you the necessary equipment (modem and Wi-Fi 6 router). If your home is already equipped with a compatible internet connection, you can simply plug in the equipment yourself. In some cases, a technician will need to visit your home to perform the installation. Oxio will inform you whether a technical intervention is necessary during your registration.

The choice of plan depends on your usage habits. For light usage (web browsing, emails, social media), the 30 or 60 Mbps plans are sufficient. For HD streaming and occasional online gaming, the 120 Mbps plan is recommended. For households with multiple intensive users or for 4K streaming and frequent online gaming, the 1 Gbps plan offers the best experience. Oxio provides a selection tool on their website.

In my experience, no. Oxio is known for its pricing transparency. The price you see is the price you pay. I haven't seen hidden fees. Equipment is included with no monthly rental fees. The only possible additional fees concern the initial installation in some cases, but these costs should be communicated to you before you sign up.

If you're using an email address provided by your current internet provider (like @rogers.com, @bell.net, etc.), you may not be able to keep it after changing providers. We recommend switching to an independent email service like Gmail, Outlook, or ProtonMail before changing providers. Oxio does not provide proprietary email addresses to its customers.

When you sign up for Oxio services, you'll see a field to enter a referral code. By entering referral code RGRKHDE in this field, you'll automatically receive your first month of service for free. This discount will be applied directly to your first bill. It's as simple as that, with no hidden conditions or additional obligations.

Oxio offers fully digital customer support via live chat on their website, SMS, email, and their social media accounts. They don't have a traditional phone service, as they prioritize digital communication channels for greater efficiency. Their support team is known for being responsive and able to quickly resolve issues.