Oxio service status & troubleshooting

The easiest way to check if Oxio is experiencing an outage in your area is to visit their status page. This page is updated in real-time with information about any service disruptions. You can also check Oxio's social media accounts, particularly Twitter, where they often post updates about outages. Additionally, you can contact Oxio support through your client area to confirm if there's a known issue in your location.

The duration of Oxio outages varies depending on the cause. Minor technical issues may be resolved within a few hours, while major outages caused by infrastructure damage or severe weather conditions might take longer to fix. Oxio typically provides estimated resolution times on their status page and keeps customers informed about progress. One advantage of Oxio is that they often use multiple network providers, which can make their service more resilient than some competitors.

Intermittent connectivity issues can have several causes. It could be related to your equipment (modem or router), signal interference, wiring problems in your home, or issues with Oxio's network. First, try restarting your equipment. If problems persist, check if other devices have the same issue to determine if it's a Wi-Fi problem or an internet connection problem. For consistent dropping, contact Oxio support as they can run remote diagnostics on your connection and might need to send a technician to check your installation.

To improve your Wi-Fi signal, try placing your router in a central location in your home, away from walls and metal objects that can block signals. Keep your router away from other electronic devices that might cause interference. If you have a large home, consider adding a Wi-Fi extender or mesh network system. Oxio offers the eero 6 mesh Wi-Fi system, which can significantly improve coverage throughout your home. You can also try changing your Wi-Fi channel in your router settings to reduce interference from neighboring networks.

Oxio generally maintains good uptime reliability compared to other Canadian ISPs. While exact uptime statistics aren't publicly published, Oxio benefits from using established network infrastructure from multiple providers. This approach can provide more stability than relying on a single network. Most Oxio users report minimal downtime outside of scheduled maintenance windows. When outages do occur, Oxio is typically transparent about the issues and estimated resolution times.

Oxio typically provides bill credits for extended service outages that are not caused by force majeure events (like natural disasters). The specific credit amount usually depends on the duration of the outage and is calculated as a prorated portion of your monthly bill. If you experience an extended outage, contact Oxio's support team through your client area to inquire about possible compensation. Oxio is known for their customer-friendly approach, so they're often reasonable when it comes to providing credits for service disruptions.