oxio vs. Fizz
Fizz is contract-free and reviews well, but it only sells home internet in Quebec and parts of eastern Ontario. oxio covers six provinces with $0 setup and no term contract.
Published · Updated : Added sourced facts, public reviews and complaint data.
What's actually different
- Fizz: Quebec and parts of eastern Ontario only
- Both are contract-free with unlimited data
- oxio: $0 activation, installation and shipping, modem lent
Fizz is good at what it does, where it does it
Credit where it's due: Fizz is contract-free, includes unlimited data, and has one of the best Trustpilot scores of any Canadian internet brand we looked at [2][3]. It's owned by Vidéotron and runs on Vidéotron's network [1][2].
The catch is geography. Fizz home internet covers Quebec and parts of eastern Ontario, including Ottawa, and doesn't reach every rural area [2]. oxio sells in Ontario, Quebec, Manitoba, Saskatchewan, Alberta and British Columbia [5]. If you're outside Fizz's footprint, or you might move out of it, that's the whole comparison.
If you are inside both footprints
Then it comes down to how you like to be helped. Fizz's reviewers mostly complain about how hard it is to reach a person when something breaks [3]. Pick based on price at your address and how often you expect to need help.
oxio's setup costs are all $0 (activation, installation, shipping) and the modem is lent to you [6], with no term contract [7]. Check both prices for your exact postal code before deciding. Both vary by address.
Fizz vs. oxio, sourced
| What | The facts |
|---|---|
| Who owns it | Vidéotron. [1][2] |
| Where it sells home internet | Quebec and parts of eastern Ontario (Montreal, Quebec City, Sherbrooke, Gatineau, Ottawa); not all rural areas. [2] |
| Contract | None; cancel any time. [2] |
| Complaints (CCTS, Aug. 2024 – Jan. 2025) | 110 accepted complaints across all Fizz services. [4] |
| oxio's side | Six provinces (ON, QC, MB, SK, AB, BC); no term contract; $0 activation, installation and shipping; modem lent at no charge. [5][6][7] |
What customers say publicly
- Trustpilot4.4 / 5(1,969 reviews) Mostly positive. The complaints that do come up are about reaching a human and slow fixes when something goes wrong. [3]
Sources
- CCTS Annual Report 2024–25: Working with service providers
- PlanGenius: Fizz Internet (coverage, network, contract terms)
- Trustpilot: Fizz reviews
- CCTS accepted complaints, Aug. 1, 2024 – Jan. 31, 2025 (data file)
- oxio: Moving FAQ (provinces served)
- oxio Help Centre: activation, shipping and equipment fees
- oxio: Internet plans and FAQ
Researched by Simon. Last checked: . Facts are checked against the linked sources on the date shown. Prices and policies change, so confirm with the provider before you decide. Opinions are ours.
Frequently Asked Questions About Switching From Fizz
The practical stuff, answered.
oxio sells in Ontario, Quebec, Manitoba, Saskatchewan, Alberta and British Columbia, over Cogeco, Vidéotron or Rogers cable depending on the area. It isn't available in Atlantic Canada. Enter your address on oxio's site to see the plans at your exact address.
Get Your Free Monthoxio lists $0 for activation, installation and shipping, and lends you the modem at no charge. What you may owe Fizz depends on your current agreement, so check its end date and any equipment you need to return.
Get Your Free MonthUsually just a few days from signup to being online. Keep your Fizz service active until oxio is confirmed working, then cancel — that avoids any gap in your internet.
Get Your Free MonthReturn it through Fizz's own process once you've cancelled — oxio ships you its own equipment regardless, so there's no overlap or workaround needed.
Get Your Free MonthReady to leave Fizz behind?
Get your first month free when you sign up with oxio using this referral code.