oxio vs. Freedom Mobile
Freedom is part of Vidéotron since 2023 and newer to home internet, including a 5G option for lighter use. oxio is wired only, with no term contract and $0 setup.
Published · Updated : Added sourced facts, public reviews and complaint data.
What's actually different
- Freedom Mobile is part of the Vidéotron group
- Freedom offers wired and 5G home internet
- oxio: wired only, no term contract, $0 setup
Freedom is Vidéotron now, and new to home internet
Quebecor's Vidéotron bought Freedom Mobile in 2023, which is why the CCTS now counts a Vidéotron group [1]. Freedom sells wired home internet and, more recently, a 5G home internet service aimed at lighter users, launched in select areas [2].
At the CCTS in 2024–25, Freedom had 940 accepted complaints across its services, though it also had the highest resolution rate in the top 10, 92.3% [1]. Its public reviews are mostly about mobile, but several mention home internet installs: missed technician appointments and no follow-up [3].
Wired vs. 5G, and why it matters
A 5G home service shares cellular capacity with the neighbourhood; a wired cable connection doesn't. oxio is wired only, with no term contract [5] and $0 activation, installation and shipping, with the modem lent [4].
If Freedom's home internet price depends on bundling with a Freedom phone plan, compare the stand-alone price too.
Freedom Mobile vs. oxio, sourced
| What | The facts |
|---|---|
| Who owns it | Vidéotron (Quebecor), since 2023. [1] |
| Home internet | Wired home internet, plus a newer 5G home internet option for lighter use in select areas. [2] |
| Complaints (CCTS, Aug. 2024 – July 2025) | 940 accepted complaints (all services), 4.0% of the national total; 92.3% resolution rate. [1] |
| oxio's side | Wired only; no term contract; $0 setup; modem lent. [4][5] |
What customers say publicly
- Trustpilot1.7 / 5(2,036 reviews) Mostly mobile: coverage and dropped calls, unexpected charges and refused refunds, long waits. Home internet reviews mention missed technician appointments and no follow-up. [3]
Sources
- CCTS Annual Report 2024–25: Working with service providers
- Freedom Mobile newsroom: launch of Freedom 5G Home Internet
- Trustpilot: Freedom Mobile reviews
- oxio Help Centre: activation, shipping and equipment fees
- oxio: Internet plans and FAQ
Researched by Simon. Last checked: . Facts are checked against the linked sources on the date shown. Prices and policies change, so confirm with the provider before you decide. Opinions are ours.
Frequently Asked Questions About Switching From Freedom Mobile
The practical stuff, answered.
oxio sells in Ontario, Quebec, Manitoba, Saskatchewan, Alberta and British Columbia, over Cogeco, Vidéotron or Rogers cable depending on the area. It isn't available in Atlantic Canada. Enter your address on oxio's site to see the plans at your exact address.
Get Your Free Monthoxio lists $0 for activation, installation and shipping, and lends you the modem at no charge. What you may owe Freedom Mobile depends on your current agreement, so check its end date and any equipment you need to return.
Get Your Free MonthUsually just a few days from signup to being online. Keep your Freedom Mobile service active until oxio is confirmed working, then cancel — that avoids any gap in your internet.
Get Your Free MonthReturn it through Freedom Mobile's own process once you've cancelled — oxio ships you its own equipment regardless, so there's no overlap or workaround needed.
Get Your Free MonthReady to leave Freedom Mobile behind?
Get your first month free when you sign up with oxio using this referral code.