oxio vs. Koodo
Koodo is a TELUS brand built around phones, with home internet as an add-on. oxio only does home internet, with no term contract, $0 setup and a modem lent.
Published · Updated : Added sourced facts, public reviews and complaint data.
What's actually different
- Koodo is part of the TELUS group
- Most Koodo reviews are about mobile billing
- oxio: internet only, no term contract, $0 setup
Koodo is TELUS, and mostly a phone company
Koodo was launched by TELUS in 2008 and sits in the TELUS group [1][2]. Home internet is a newer add-on to what is mainly a mobile brand [2], and nearly all of its public reviews are about phone service: billing surprises, price increases and trouble reaching a person [3].
Koodo was the fifth most-complained-about brand at the CCTS in 2024–25, with 1,126 accepted complaints across all its services [1].
Internet-first vs. internet as an add-on
oxio only does home internet, with no term contract [5] and $0 activation, installation and shipping, with the modem lent [4]. If Koodo's internet price depends on keeping your phone with Koodo, compare the internet-only price. That's the number you'll pay if you ever move your phone plan.
What customers say publicly
- Trustpilot1.3 / 5(1,785 reviews) Mostly about mobile service. Themes: hard to reach a human past the automated system, unexpected charges and price increases, and billing after cancellation. [3]
Sources
- CCTS Annual Report 2024–25: Working with service providers
- Wikipedia: Koodo Mobile
- Trustpilot: Koodo reviews
- oxio Help Centre: activation, shipping and equipment fees
- oxio: Internet plans and FAQ
Researched by Simon. Last checked: . Facts are checked against the linked sources on the date shown. Prices and policies change, so confirm with the provider before you decide. Opinions are ours.
Frequently Asked Questions About Switching From Koodo
The practical stuff, answered.
oxio sells in Ontario, Quebec, Manitoba, Saskatchewan, Alberta and British Columbia, over Cogeco, Vidéotron or Rogers cable depending on the area. It isn't available in Atlantic Canada. Enter your address on oxio's site to see the plans at your exact address.
Get Your Free Monthoxio lists $0 for activation, installation and shipping, and lends you the modem at no charge. What you may owe Koodo depends on your current agreement, so check its end date and any equipment you need to return.
Get Your Free MonthUsually just a few days from signup to being online. Keep your Koodo service active until oxio is confirmed working, then cancel — that avoids any gap in your internet.
Get Your Free MonthReturn it through Koodo's own process once you've cancelled — oxio ships you its own equipment regardless, so there's no overlap or workaround needed.
Get Your Free MonthReady to leave Koodo behind?
Get your first month free when you sign up with oxio using this referral code.