oxio vs. Vidéotron

The part most people miss

The Vidéotron group also includes Fizz, Freedom Mobile and VMedia, according to the CCTS [1]. When you shop around in Montreal or Quebec City, a surprising number of the "alternatives" are Vidéotron in a different jacket.

Here's the twist that matters for this comparison: oxio lists Vidéotron as one of the network backbones it rents [3]. In homes where oxio rents that network, switching from Vidéotron to oxio means the same line into the house with a different company on the bill. The difference is the pricing rules, not the wire.

Where the difference actually shows up

The common thread in Vidéotron's public reviews is billing: people describe charges they didn't expect and invoices that don't match what they were quoted, alongside connection drops and slow support [2]. That's the pattern oxio is built against. oxio's plans have no term contract [5], activation, installation and shipping are $0, and the modem is lent to you at no charge [4].

Our practical tip: before you cancel Vidéotron, pull up your last three bills and write down the monthly total on each. If they don't match, you've found your reason. Keep the Vidéotron service running until the oxio modem is online, then cancel.

What customers say publicly

Review sites skew toward people with a problem, so treat these as a list of what goes wrong when it does, not a score of the whole service.

• Trustpilot2.5 / 5(743 reviews) Recurring themes: connections that drop until the modem is restarted, long holds and unhelpful support, and unexpected charges or invoices that do not match the quote. [2]