oxio vs. Virgin Plus
Bell stopped selling Virgin Plus home internet in Ontario on January 14, 2026; it's still sold in Quebec. oxio has no term contract, $0 setup and a modem lent.
Published · Updated : Added sourced facts, public reviews and complaint data.
What's actually different
- No new Virgin Plus internet sales in Ontario since Jan. 2026
- Virgin Plus is a Bell brand
- oxio: no term contract, $0 setup, modem lent
Virgin Plus stopped selling internet in Ontario
As of January 14, 2026, Bell no longer sells Virgin Plus home internet or TV to new customers in Ontario; Virgin Plus there is now wireless only. Existing Ontario customers keep their service unchanged, and Virgin Plus internet is still sold in Quebec [1].
Virgin Plus is a Bell brand [2]. At the CCTS in 2024–25 it drew 831 accepted complaints across its services, and 31.2% of its concluded complaints escalated past the first stage, well above the 21.5% average [2].
If you are an existing Virgin Plus internet customer
Your plan isn't going anywhere yet [1], but a brand that has stopped selling a product in your province is not one that will be fighting for you on price. oxio has no term contract [5] and $0 activation, installation and shipping, with the modem lent [4].
Check whether your Virgin Plus internet discount depends on keeping your mobile plan with Virgin before you move either one.
Virgin Plus vs. oxio, sourced
| What | The facts |
|---|---|
| Status | No new home internet/TV sales in Ontario since Jan. 14, 2026; existing customers unchanged; still sold in Quebec. [1] |
| Who owns it | Bell (BCE). [2] |
| Complaints (CCTS, Aug. 2024 – July 2025) | 831 accepted complaints (all services), 3.5% of the national total; 31.2% escalation rate vs. 21.5% overall. [2] |
| oxio's side | No term contract; $0 activation, installation and shipping; modem lent. [4][5] |
What customers say publicly
- Trustpilot1.3 / 5(155 reviews) Themes: disconnections and poor signal, long waits and unhelpful support, and price increases and removed discounts. [3]
Sources
- MobileSyrup: Virgin Plus internet is dead, Bell stops accepting new customers (Jan. 14, 2026)
- CCTS Annual Report 2024–25: Working with service providers
- Trustpilot: Virgin Plus reviews
- oxio Help Centre: activation, shipping and equipment fees
- oxio: Internet plans and FAQ
Researched by Simon. Last checked: . Facts are checked against the linked sources on the date shown. Prices and policies change, so confirm with the provider before you decide. Opinions are ours.
Frequently Asked Questions About Switching From Virgin Plus
The practical stuff, answered.
oxio sells in Ontario, Quebec, Manitoba, Saskatchewan, Alberta and British Columbia, over Cogeco, Vidéotron or Rogers cable depending on the area. It isn't available in Atlantic Canada. Enter your address on oxio's site to see the plans at your exact address.
Get Your Free Monthoxio lists $0 for activation, installation and shipping, and lends you the modem at no charge. What you may owe Virgin Plus depends on your current agreement, so check its end date and any equipment you need to return.
Get Your Free MonthUsually just a few days from signup to being online. Keep your Virgin Plus service active until oxio is confirmed working, then cancel — that avoids any gap in your internet.
Get Your Free MonthReturn it through Virgin Plus's own process once you've cancelled — oxio ships you its own equipment regardless, so there's no overlap or workaround needed.
Get Your Free MonthReady to leave Virgin Plus behind?
Get your first month free when you sign up with oxio using this referral code.