oxio vs. Vmedia
VMedia went from independent to Quebecor in 2022, and its assets were transferred to Freedom Mobile after CRTC approval in December 2024. oxio has no term contract and $0 setup.
Published · Updated : Added sourced facts, public reviews and complaint data.
What's actually different
- VMedia is being wound down into Freedom Mobile
- Reviews mention cancellation fees and long holds
- oxio: no term contract, $0 setup, modem lent
VMedia is being folded into Freedom Mobile
VMedia started as an independent in 2013. Quebecor bought it in July 2022 and moved it under Vidéotron that September; in December 2024 the CRTC approved transferring VMedia's assets to Freedom Mobile, and the company was wound down [1]. Freedom now sells its own versions of VMedia's TV and internet services [1].
VMedia also entered the CCTS's top 25 most-complained-about brands in 2024–25 after a significant increase [2]. Its public reviews mention long phone holds, service disruptions and administrative fees at cancellation [3].
If you are a VMedia customer now
When a brand is being wound down, it's a good moment to check what you're actually paying and who you're paying. oxio has no term contract [6] and $0 activation, installation and shipping, with the modem lent [5].
Ask VMedia in writing whether any fee applies when you cancel, since that's a recurring complaint [3], and keep the confirmation.
VMedia vs. oxio, sourced
| What | The facts |
|---|---|
| Who owns it | Quebecor (July 2022), then Vidéotron; assets transferred to Freedom Mobile after CRTC approval on Dec. 11, 2024. [1] |
| Complaints (CCTS) | Entered the top 25 brands by complaints in 2024–25; 26 accepted complaints from Aug. 2024 to Jan. 2025. [2][4] |
| oxio's side | No term contract; $0 activation, installation and shipping; modem lent. [5][6] |
What customers say publicly
- Trustpilot1.3 / 5(255 reviews) Themes: very long phone holds and unresponsive agents, internet disruptions and slow speeds, and unexpected administrative fees on cancellation. [3]
Sources
- Wikipedia: VMedia (ownership history)
- CCTS Annual Report 2024–25: Working with service providers
- Trustpilot: VMedia reviews
- CCTS accepted complaints, Aug. 1, 2024 – Jan. 31, 2025 (data file)
- oxio Help Centre: activation, shipping and equipment fees
- oxio: Internet plans and FAQ
Researched by Simon. Last checked: . Facts are checked against the linked sources on the date shown. Prices and policies change, so confirm with the provider before you decide. Opinions are ours.
Frequently Asked Questions About Switching From Vmedia
The practical stuff, answered.
oxio sells in Ontario, Quebec, Manitoba, Saskatchewan, Alberta and British Columbia, over Cogeco, Vidéotron or Rogers cable depending on the area. It isn't available in Atlantic Canada. Enter your address on oxio's site to see the plans at your exact address.
Get Your Free Monthoxio lists $0 for activation, installation and shipping, and lends you the modem at no charge. What you may owe Vmedia depends on your current agreement, so check its end date and any equipment you need to return.
Get Your Free MonthUsually just a few days from signup to being online. Keep your Vmedia service active until oxio is confirmed working, then cancel — that avoids any gap in your internet.
Get Your Free MonthReturn it through Vmedia's own process once you've cancelled — oxio ships you its own equipment regardless, so there's no overlap or workaround needed.
Get Your Free MonthReady to leave Vmedia behind?
Get your first month free when you sign up with oxio using this referral code.