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oxio vs. Altima Telecom

Altima Telecom is part of the TELUS group, and for a small brand it drew 61 CCTS complaints in six months. oxio has no term contract, $0 setup and a modem lent.

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Published · Updated : Added sourced facts, public reviews and complaint data.

oxiovsAltima Telecom

What's actually different

  • Altima has been in the TELUS group since 2022–23
  • 61 accepted CCTS complaints, Aug. 2024 – Jan. 2025
  • oxio: no term contract, $0 setup, modem lent

Altima is part of the TELUS group

Altima Telecom was bought by TELUS around the same time as Start.ca, without much of an announcement [2]; the CCTS has counted it in the TELUS group since 2022–23 [1].

For a small brand, it draws a lot of formal complaints: 61 accepted by the CCTS from August 2024 to January 2025, more than TekSavvy, Distributel or EBOX in the same period [3]. Its handful of public reviews mention slow cancellations, duplicate charges and speeds below what was sold [4].

What changes with oxio

oxio has no term contract [6] and $0 activation, installation and shipping, with the modem lent [5]. If you're leaving Altima, confirm the cancellation date in writing so a duplicate charge doesn't follow you.

Altima vs. oxio, sourced

WhatThe facts
Who owns itTELUS group (since 2022–23). [1][2]
Complaints (CCTS, Aug. 2024 – Jan. 2025)61 accepted complaints. [3]
oxio's sideNo term contract; $0 activation, installation and shipping; modem lent. [5][6]

What customers say publicly

  • Trustpilot1.7 / 5(17 reviews) Few reviews. Themes: slow cancellations, duplicate charges and overages, outages and speeds below the plan. [4]

Sources

  1. CCTS Annual Report 2024–25: Working with service providers
  2. RedFlagDeals forum: Start.ca & Altima ISPs silently acquired by TELUS
  3. CCTS accepted complaints, Aug. 1, 2024 – Jan. 31, 2025 (data file)
  4. Trustpilot: Altima reviews
  5. oxio Help Centre: activation, shipping and equipment fees
  6. oxio: Internet plans and FAQ

Researched by Simon. Last checked: . Facts are checked against the linked sources on the date shown. Prices and policies change, so confirm with the provider before you decide. Opinions are ours.

Frequently Asked Questions About Switching From Altima Telecom

The practical stuff, answered.

oxio sells in Ontario, Quebec, Manitoba, Saskatchewan, Alberta and British Columbia, over Cogeco, Vidéotron or Rogers cable depending on the area. It isn't available in Atlantic Canada. Enter your address on oxio's site to see the plans at your exact address.

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oxio lists $0 for activation, installation and shipping, and lends you the modem at no charge. What you may owe Altima Telecom depends on your current agreement, so check its end date and any equipment you need to return.

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Usually just a few days from signup to being online. Keep your Altima Telecom service active until oxio is confirmed working, then cancel — that avoids any gap in your internet.

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Return it through Altima Telecom's own process once you've cancelled — oxio ships you its own equipment regardless, so there's no overlap or workaround needed.

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Ready to leave Altima Telecom behind?

Get your first month free when you sign up with oxio using this referral code.

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